Returns + Exchanges
Return + Exchange Policy
Items must be shipped back to Fearless Kouture within 14 days of the delivery date. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box or original packaging. Damaged returns will NOT be accepted. Original shipping fees are non-refundable. You are responsible for the return shipping charges. When returning item(s) to us, please ensure that you ship your item(s) using a traceable, and insured shipping method, Fearless Kouture is not responsible for any lost item(s) or for incorrect addresses entered by the customers upon checkout. To start return or exchange process you must email us at firstname.lastname@example.org and we will verify that your items qualify for a return or exchange and provide next steps.
Store credit will be issued to the email that was used when items were originally purchased. Please allow up to 5 business days for us to process your store credit. Store credit has no expiration date. Please note that “NO REFUNDS WILL BE GIVEN.”
In the event that you receive a defective item, or do not receive an item, you MUST report it to Fearless Kouture via email at email@example.com and include order number and attach pictures of the defective item(s) within 72 hours of receiving your item. If items are not reported within the allowed time frame, store credit will not be issued. Please be aware that a restocking fee will be charged on orders that are refused by the customer at the time of delivery or returned due to an incorrect address entered upon purchased.
To start a claim for lost/stolen package, you MUST report it to Fearless Kouture via email at firstname.lastname@example.org and include your name and order number. Please allow up to 48 hours for a response.
Please note that the following items are NON-REFUNDABLE/ NON-RETURNABLE (No Exceptions):
- Liquidation Sale Items (ending in $0.00 cents)
- PR Packages/Giveaway free items
- Sale items (ending in $0.95 cents)
- Worn items
- Items with scents, deodorant, and signs of wear.
- Shipping fees
- FACE MASKS
- LIQUIDATION SALE ITEMS (ending in $0.00 cents)
- Black Friday Sale items
- Cyber Monday Sale items