FAQs

How do I change or cancel my order?

You are able to change your order(s) before it has shipped ONLY. Once an order has shipped, we are unable to change an order. Once an order is placed it cannot be canceled for any reason; NO EXCEPTIONS. Please follow our return policy to return unwanted items to us and receive store credit.

 

What payment methods are accepted?

Urban Styles accepts several payment methods such as Visa, MasterCard, Discover and American Express cards. In addition, we also accept PayPal and Urban Styles store credit.

 

How do I track my package?

Please visit our Shipping & Tracking tab for detailed information regarding tracking your package(s).

 

I have placed an order but have not received a confirmation email.

Orders are shipped within 1-3 business days (excluding weekends and holidays) and tracking information becomes available to the customer within 24-48 hours from confirmed purchase. Please allow up to 3 full business days to receive an email confirmation, if you do not receive an email confirmation within that time frame please email us and used subject line "CONFIRMATION EMAIL PENDING" and we will be happy to send you an email confirmation along with the current status of your order.